Customer Service

CONTACT

Please email us at info@rizom.us
+1 (206) 441-7541

RIZOM
2316 2nd Ave
Seattle, WA 98121

Thursday – Monday       11am – 7pm
Tuesday – Wednesday   By appointment

ORDER INFO

Orders are processed from Seattle, WA the following business day. Following payment, you will receive an email confirmation.

We cannot guarantee availability of the purchased item(s). If the item you purchased is not in stock, we will issue an immediate refund and email you.

All prices displayed are in U.S. dollars unless otherwise noted, and are accurate to the best of our ability. In the unusual case that an item is not listed correctly, we reserve the right to cancel the sale and offer the items again with the correct information. 

We try to accurately show the colors of our products, but please note that colors you see may vary slightly depending on your computer monitor.

Sales tax is only applicable to orders shipped to a Washington state address.

SHIPPING

All orders are shipped through USPS or Fed Ex. Domestic shipments can arrive between 1-5 days and international orders can take anywhere between 2-20 days.

To arrange an international shipment email us at info@rizom.us so we can coordinate the best option. Once your order is shipped, an email will be sent out with a tracking number for your package. 

If a package is returned to us, you are responsible for any re-shipping charges. Also, it is up to you to submit the correct billing and shipping information. If an order has been shipped to an inaccurate address that you gave, we cannot be held responsible.

International packages may be subject to additional customs, duties, or other fees. Deliveries may be delayed due to customs, and International customers will be responsible to pay the duties to their respective countries upon receipt of the package.

RETURNS

Returns may be addressed to:

RIZOM
ATTN: Returns
2316 2ND AVE
Seattle, WA 98121

Returns of non-sale items may be made within 10 days of receipt of your order for store credit, which will be valid for 90 days after purchase. Please email us at info@rizom.us to initiate a return or exchange. 

Shipping your product back to us will be on you, but the cost of shipping for your next order will be on us. 

In order to qualify for a return, the product must be a non-sale item, and in its original condition, meaning that it should be unworn, unwashed, and not damaged, with tags in place. Returns are processed within 10 days of receipt. 

RIZOM has the right to deny credit for any returned items that do not meet the requirements of our return policy. Any returns that do not meet our policies will be sent back to the client at their cost. Please note that all sale items are final sale and non- returnable.